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Begin your journey to a High Performance Organization (HPO™)
A High Performance Organization (HPO™) is one that achieves
great results by making continuous improvements in:
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Quality of goods and services it provides
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Cost of producing goods and services
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Creativity it uses in developing new
products and services
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Speed with which products and services
are brought to the market
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Ways to delight customers
Organizations that are performing at par or
below their peers are at risk of losing value and eventually
going bankrupt. Transformation to HPO is not a choice anymore;
it is imperative for survival.
CLCI has successfully helped its Canadian and
overseas clients transform their businesses to High Performance
Organizations by using our proven transformation process. This
process helps our clients understand the various factors that
affect their businesses and the various steps they must take to
configure their resources and seize / create opportunities for
themselves. The CLCI process reduces the complexity of steering
a business towards its full potential, into seven easy to
understand variables:
With its deep appreciation of the workings of
these variables, and along with its well-defined processes, CLCI
helps clients reach their full potential and become High
Performance Organizations.
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Environment:
The organization has to continuously adapt to the external
business environment which offers both challenges and
opportunities, and to constantly make critical assumptions
about the future. This includes being sensitive to the
evolving needs and perceptions of customers, staying ahead
of the competition, understanding the technological and
social changes, and proactively responding to the economic
and political developments.
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Strategy:
Strategy is the direction and scope of an organization over
the long term: which achieves advantage for the organization
through its configuration of resources within a changing
environment, to meet the needs of the markets and fulfill
shareholder expectations. Strategy describes how the
organization intends to create value for the shareholders,
customers, employees and citizens. Strategy also clarifies
the corporate vision, mission, goals, values or guiding
principles, core competencies, and critical success factors.
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Core
Processes: This is the flow of work through the
organization and includes the sequence of events or steps
necessary to get a product out or deliver a service to the
customers. The processes cut across departmental or
organizational boundaries, keeping the needs of the
customers in mind. The central job of a high performance
organization is to understand, streamline and properly
support the core processes.
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Structure:
Structure has to do with how people are organized around the
core business process and relates to understanding the
boundaries, roles, responsibilities and reporting
relationships among departments and employees
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Systems:
These are interrelated sets of tasks or activities that help
organize and coordinate work. The ‘coordinating systems’
relate to information-sharing, goal-setting, performance
feedback, etc. while the ‘development systems’ address
recruitment, selection, training, recognition, compensation,
etc. Systems are usually standardized across the
organization and ‘owned’ by management or support functions.
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Culture:
Culture is how things get done in an organization and
includes the leadership style, employee attitudes, habits,
systems/ processes, as well as the risk-taking ability of
the organization. Also parts of culture are the various
management practices that make the distinctive ‘personality’
of the organization. Culture reflects the philosophy and
values of the organization.
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Results:
Results define the level of success or the health of an
organization and is the starting point for understanding how
well the organization is functioning. Results indicate where
the organization is strong and what it needs to keep doing,
as well as where it is weak and what it needs to change.
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Begin your journey to a High Performance Organization (HPO™)
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